diff options
Diffstat (limited to 'fml/lib')
| -rw-r--r-- | fml/lib/FML/Ticket/00_DESIGN.txt | 23 |
1 files changed, 23 insertions, 0 deletions
diff --git a/fml/lib/FML/Ticket/00_DESIGN.txt b/fml/lib/FML/Ticket/00_DESIGN.txt index 415de9e3..e7af69ef 100644 --- a/fml/lib/FML/Ticket/00_DESIGN.txt +++ b/fml/lib/FML/Ticket/00_DESIGN.txt @@ -15,3 +15,26 @@ Ticket::Model::toymol Ticket::Model::toymol2 ....... $ticket = new Ticket::Model::toymodel; $ticket->asign($curproc, $args); $ticket->update_cache($curproc, $args); + + +=head1 REFERENCE + +=head2 ticket status ("RT" case) + +A Request will always be in one of the following four states: + + Open -- the Request is expecting imminent action a/o updates + Stalled -- the Request needs a specific action or piece of + information before it can proceed +Resolved -- the Request has either been answered or successfully + taken care of, and no longer needs action + Dead -- the request should not have been in the ticketing system to begin + with and has been completely purged. + +=head2 "REQ" case + + Another somewhat hardcoded features is the "status" field. + We're not exactly sure how to use this yet, but normally + use "stalled" to indicate that this request isn't one can + make any progress at the moment, thus isn't worth picking + from the queue to work on. |